Refund and Returns Policy

Because you are buying at a distance, Iranian law gives you a right of withdrawal that exists whatever this policy says. Article 37 of the Electronic Commerce Act gives you at least seven working days to withdraw from the contract without penalty and without giving any reason.

Article 38 of the same Act requires us to reimburse the sums you paid, free of charge, once you exercise that right. The period runs from the point at which you have both received the goods and been given the information the law requires us to provide.

Nothing in this policy shortens or conditions that right. Wherever our own terms below are more generous than the law, the more generous term is the one we apply.

NoteIf you order from outside Iran, your local consumer law may give you a longer or stronger right than this. We apply whichever rule is more favourable to you.

We voluntarily extend the statutory period. You have 14 calendar days from the day your order is delivered to tell us you want to return it, and a further 7 days to get it back to us.

You do not have to give a reason and we will not ask for one. What we do need is the product back unused and complete, and the return shipping paid by you.

The 14 days are counted from delivery, not from the order date, so a slow delivery never eats into your window.

• Unused and free of any sign of wear, with protective films and seals intact where they were intact on delivery.
• Complete: charging cable, carry strap, adapters, manual, warranty card, and any free gift that came with the order.
• In its original box, with the box itself undamaged - please do not write on it or use it as the outer shipping carton.
• With proof of purchase: your order number, invoice or confirmation email is enough. We do not need the original paper receipt.

NoteUnboxing a speaker and listening to it to decide whether you want it is fine and does not affect your return. Taking it to a party for a week is not.

• In-ear tips, earbuds and anything else that enters the ear canal, once the hygiene seal is broken - unless the item is faulty.
• Gift cards, and downloadable or digital products once they have been delivered.
• Products personalised, engraved or configured to your own specification.
• Items damaged by misuse, by liquid beyond the product's rated protection, by unauthorised repair, or by use with a non-compliant charger or power supply.
• Products whose serial number or warranty seal has been removed, defaced or altered.
• Items sent back without notice after the windows described above have closed.

If we have to refuse a return we tell you why, in writing, with photographs where the reason is physical. We will then return the item to you at your cost, or hold it for collection for 30 days.

If your order arrives damaged, faulty, incomplete, or simply is not what you ordered, tell us within 7 days of delivery. Photographs of the item and of the packaging help considerably - they let us settle your case immediately and claim against the courier ourselves.

Where the fault is confirmed, the choice is yours: a replacement of the same product, or a full refund including both the original delivery charge and the cost of sending it back. This is not treated as a change-of-mind return, and it does not touch your 14-day window on anything else in the order.

NotePlease do not send anything to the manufacturer. Returns and warranty claims both come to us, and we deal with the manufacturer on your behalf.

A return is about the first days after delivery: you changed your mind, or the product arrived wrong. A warranty claim is about a fault that appears later, within the product's warranty period. The two are separate, and the closing of a return window has no effect on your warranty.

For a fault that appears after the return window, open a warranty claim instead. The warranty covers manufacturing defects and the physical soundness of the product; it does not cover accidental damage, the normal wear of consumable parts such as ear tips and batteries, or damage caused by misuse.

The conditions that apply to each product are set out on our warranty page. Read the warranty terms

1. Contact customer support with your order number, and tell us which item you are returning and why.
2. We confirm in writing whether the return is accepted, and give you a return reference and the address to send it to.
3. Pack the product in its original box, put that box inside an outer carton, and write the return reference on the outside.
4. Send it with a trackable service, keep the receipt, and send us the tracking number.
5. We inspect the item on arrival and email you the outcome, normally within 3 working days.

NotePlease wait for our confirmation before shipping anything back. An unannounced parcel is hard to match to an order and will only delay your refund.

Where we agreed to cover the return shipping and you paid it yourself, send us the receipt and we add the amount to your refund.

NoteUse a trackable service, and consider shipping insurance for higher-value items. Until a parcel reaches us we have no way to be responsible for it.

Once the returned item passes inspection we approve the refund and pay it within 7 working days.

• MethodBack to the original payment method wherever possible. For a direct bank transfer we refund to the account the payment came from, or to another account in your own name that you confirm to us in writing.
• What is refundedThe price you paid for the returned item, plus the original delivery charge where the return is our fault or the law requires it.
• Bank timingOnce we have sent a refund, when it appears is up to your bank - usually a matter of days. We can give you the transfer reference to chase it with.
• Partial refundsIf a returned item is missing accessories, or shows use beyond simple testing, we may deduct a proportionate amount. We always tell you the deduction and the reason for it before paying.

NoteWe refund money, not store credit - unless a credit note is what you would prefer and you ask us for one.

We exchange an item for the same product where it is faulty or damaged, and we ship the replacement as soon as the returned unit is on its way back to us.

For a different product, model or colour we treat it as a return plus a new order. That keeps your statutory rights intact on both transactions and stops you waiting on stock you have already paid for.

You can cancel a whole order, or remove items from it, at no cost at any time before it has been dispatched. Contact support with your order number. If you have already paid, we refund in full within 7 working days.

If we cannot fulfil an order - because a product turns out to be unavailable, for instance - we tell you promptly and refund everything you paid, as Article 39 of the Electronic Commerce Act requires. You are never left with a credit you did not ask for.

If an order was shipped directly to you as a gift, we can arrange a replacement or an exchange with you rather than with the buyer.

A money refund has to go back to whoever paid. If you would rather the purchaser was not told, ask us about an exchange or a credit note instead.

Group orders, bulk purchases and orders placed under a business agreement follow the terms confirmed in writing when the order was agreed, which may set their own quantities, lead times and return arrangements. Where those terms are silent, this policy fills the gap.

Statutory consumer rights are unaffected for any order placed by an individual consumer, whatever route it came through.

Terms for a new bulk purchase are agreed case by case - use the group-order form or call us, and we will confirm the return arrangements in writing along with the price.

To start a return, chase a refund or ask anything about this policy, contact us here:

• StoreBand Center
• Emaila.norollah.official@gmail.com
• Phone09126445785
• AddressImam Khomeini Square, Fotovat Passage, No. 1/33, Band Center (Sadati)
• Support hours09:00 to 21:00

Quote your order number in the first message - it saves an exchange of emails. If you are not satisfied with how we have handled a return, ask for the case to be escalated and a manager will review it and reply to you directly.